Dedication to customers with providing promptness, reliability and kindness
We believe it is our fundamental duty to help our customers generate more profit by providing the best refrigeration machinery and field services through our worldwide service network.
SERVICE & SUPPORT
App for Smart Phone
Service App is available for Android and iOS devices (smart phone/tablet).
Download App Ver.3.0.0
Apr. 2018 24/7 Service Support
24 hours / 7 days Service & Support (24/7 Service Support) has been now available.
Call the 24/7 Service & Support whenever you need our advice or support.
TEL: (+61) 3-9448-9680
21 Dec. 2021Download
DCCS Ver.9.28 released
12 Nov. 2021Service Bulletin
SB-21-007(j) Applied the calibration function of sensors (SS, DSS, RS, DRS) issued
SB-21-006(j) Change the alarm criteria of sensors (SS, DSS, RS, DRS) issued
SB-21-005(j) Changed the indication during ACT and ASC issued
SB-21-004(j) Deactivate DTMS when "AU" is selected in USDA issued
SB-21-003(j) Change the defrost logic during Cold Treatment issued
27 Oct. 2021Download
DCCS Ver.9.27 released
30 Sep. 2021Download
Software Ver.2718 (for DECOSIIIj) released
23 Aug. 2021Service Bulletin
7 service bulletins have been issued in Japanese.
For more detail information, access the Service Bulletin menu in the member's page.
Sep. 2018 Situation of Daikin Active CA Training Seminars
Daikin Active CA Training Seminars have been held 26 times in 13 countries for 237 participants in total since 2017 in order to introduce the Daikin Active CA device, provide technical knowledge to repairers and reply to customer requirement on CA businesses.
Aug. 2018 Open New Parts Center in Cape Town, South Africa
Cape Town parts center started its operation under management of IRSI Dubai.
For contact detail, access to
Contact / Satellite Parts Centers / IRS International Pty.Ltd.(Contact to Order)
Sep. 2016 Open New Spare Parts Center in Dubai
Dubai SPC (IRSI-Dubai) will open on Sep.5, 2016 to cover Middle East & part of Africa. It will bring huge benefits to all Shipping Co./ Local Dealers/ Other Customers in this area.
Feb. 2015 New Parts Center established in Miami
From February 2015, Daikin has a new parts center at the Rava Group Container Services premises in Miami, USA.
Now customers can expect faster delivery of parts in east coast region, where demand for parts is highest.
For more details, access to
Contact / Satellite Parts Centers / RAVA Group Container Services, Inc.
Feb. 2015 Daikin CA (Controlled Atmosphere) System launched
A fast-working, economical and highly reliable unit that creates a controlled atmosphere inside refrigerated containers transporting perishable goods.
For more details, refer to ℃ Newsletter Spring 2015.